Bet911 enforces non-industry standard bonus requirement

2/2/2010 9:31:26 AM - Bet911 (SBR rating C-) has enforced a non-industry standard free bet bonus rule. A player funded his Bet911 account with $400 on January 12th. He accepted a 30% cash bonus which carried a 5X rollover. Although the player has completed his rollover after nearly three weeks of play,...

2/2/2010 9:31:26 AM -
Bet911 (SBR rating C-) has enforced a non-industry standard bonus rule. A player funded his Bet911 account with $400 on January 12th. He accepted a 30% cash bonus which carried a 5X rollover. Although the player has completed his rollover after nearly three weeks of play, Bet911 is requiring the player to wager exactly $404 for 10 more days to fulfill his "activity days wager". Bet911 has a rule that requires players to fulfill a specified number of activity day wagers for each promotion. The rule is not in place to prevent dormancy but instead to prevent a player from hitting a few larger wagers and then lowering his bet amount to complete rollover. It is not clear by reading the Bet911 fineprint exactly how the average activity wager figure is reached.

Bet911 T&C: [quote]In regards to the days of activity a player must again wager what he would normally wager on a bet in order for it to count as an activity day credit. If the player normally plays 100 dollar wager and wants a withdraw but still has activity days left he must still wager that 100 a day to get credit for it. He can not bet less than that for it to count as an activity day.[/quote]
Bet911 has claimed the player agreed to completing 15 activity day wagers prior to accepting the promotion. SBR will address the complaint with Bet911 and ask for a clearer breakdown of what constitutes an activity day wager. If rules are non-industry standard, they must be clear and specifically brought to a players attention. Non-standard rules cannot be buried in the fineprint of the terms and conditions
Posted originally: 2010-02-02 09:31:00

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